Your computer screen just went dark, the Internet came to a crawl or the LCD projector won’t recognize the laptop attached to it for a big presentation you are giving in the next hour. These events can happen at 3 o’clock in the afternoon or 3 o’clock in the morning. Whatever the time, you and your employees want the quickest resolution with minimal downtime because as the saying goes, “time is money”.
Here are the five things you must do to ensure that you and your employees, vendors and clients receive minimal disruption in the event of a technology hiccup or failure.
5 Things to do When Technology Fails
- Try the simple stuff first.
Sometimes when technology fails there are three things that will bring it back to life; a) rebooting your computer, b) restarting the router or c) checking to see if all your connections are secure. If this doesn’t fix the problem, you need to move onto step number two.
- Have a written process before, during and after standard work hours.
If you are like most companies, your IT staff only works during normal business hours. If your computer goes down during the day, most IT staff members will gladly troubleshoot the problem remotely or stop by your cubicle to fix it. However, if it is before or after work hours, the process can become fuzzy.
Before or after hours, provide a checklist (see item #1) of the process they should follow to resolve the issue on their own. If it is not resolved, a 24/7 support line should be made available to solve the problem.
- Have a backup plan.
If it is an equipment failure (i.e. tablet, laptop, LCD Projector) see if your rental company will store spares onsite. Swap out the bad hardware for good and then when you have time, turn in the defective hardware into the IT department or equipment vendor for troubleshooting and repairs.
- If you must call support, find out who you spoke with and obtain an incident number.
Nothing frustrates employees and vendors alike as starting a troubleshooting call all over again because the original information was not recorded or filed. Before you hang up from your initial phone call, get the support ticket number, find out who you are talking to (first and last name) and determine the course of action for resolution of your problem.
- Keep it simple and blameless.
When things fall apart, sometimes fingers get pointed in other vendor’s direction. Don’t let the process go there. If you rent iPads, have the technology vendor install your apps for you. If you are on a network, work with your IT department for a solution that will isolate any network problem. If possible, keep your operating system, applications and security software updated as this is a way to keep hackers and other problems at bay.
Hartford Technology Rental Can Keep Your Company Going
We provide an effective computing environment by delivering on the following promises:
- On Time Delivery and Pickup to/from Your Office in every US Location
- 24/7 Tech Support
- Current operating system configuration, latest software and apps on state-of-the-art hardware
Contact a Technical Sales Representative today to find out more about our offerings!